Privacy

What we collect

What you type into the form on the Get started page: your name, work email, company, phone number if you give one, and whatever you tell us about the operation. With it we record the page you sent it from and the link or campaign tag that brought you to the site, so we know which parts of the site are doing any work, and your browser's user-agent string, which says what browser and device you used.

If you create an account, we keep your name, your email address and, if you give it, your company. We keep your password only in scrambled form, which we cannot read back. If you log in with Google, we keep the ID Google gives your account and the name and email address Google shares with us; we never see your Google password and get no access to your Gmail, Drive or contacts. We also keep when you logged in, and count failed attempts so we can lock an account that someone is trying to guess. And we keep the projects we attach to your account.

Why we collect it

To reply to you. There is no mailing list, no drip sequence and no sales automation behind this form. We read every submission.

An account exists so you can log in and see the work we are doing for you, and so we can email you the links that confirm your address or reset your password. We use what Google shares only to log you in. Our use of information received from Google follows the Google API Services User Data Policy, including its Limited Use requirements.

Who else sees it

Your submission and your account are stored in our own database, hosted with Neon; the site itself runs on Vercel; and our emails, including an account's confirmation and password-reset emails, are delivered by Resend. They use your information only to provide that service to us. If you choose Continue with Google, Google knows that you logged in to Rian. Microsoft receives what Clarity records about your visit (below), and uses its own cookies under the Microsoft Privacy Statement. We do not sell or rent your information to anyone.

Cookies and analytics

We run no ads and are in no ad network. We do measure how the site is used, with three tools. Vercel Web Analytics counts page views and Vercel Speed Insights measures how fast pages load; neither sets a cookie and neither identifies you. Microsoft Clarity records how pages are used — where visitors click and scroll, and a replay of the session. It runs Clarity's default masking, which hides text entered into form fields, so what you type into the inquiry form is not in the recording. Account pages are masked in full.

Clarity sets cookies on every page. Two are this site's own: _clck keeps a random ID for up to a year, so a return visit is not counted as a new person, and _clsk joins the pages of one visit into one recording, for a day. The rest are Microsoft's, set on clarity.ms and bing.com, and last up to about 13 months. CLID records when Clarity first saw your browser on any site that uses it. MUID is Microsoft's ID for your browser across its own sites, which Microsoft also uses for advertising. MR, SM, ANONCHK and SRM_B help Microsoft keep that ID up to date. Visits from the European Economic Area, the UK and Switzerland get none of these cookies: Clarity sets them there only with consent, which this site does not ask for. Blocking cookies in your browser also stops Clarity setting them.

We use Clarity to find the parts of the site that do not work, and nothing else. We do not sell what it records or use it for advertising, and we make no attempt to work out who you are from it. If you would rather we did not record your visit, email us and we will delete the sessions we have. The site does not change what it does when a browser sends a Do Not Track signal.

Logging in sets two cookies of our own. One keeps you logged in; the page's scripts cannot read it, and it lasts 14 days or until you log out. The other holds nothing about you and only tells the page to show Account instead of Log in. Continue with Google sets a third for up to ten minutes, which proves that the answer coming back from Google belongs to the login you started, and creating an account sets a fourth, for up to a week, so that confirming your email in the same browser logs you straight in. All of them are needed for accounts to work.

How long we keep it

Inquiries are kept while the conversation is live and for up to two years afterward, in case you come back to us. After that they are deleted. An account is kept until you ask us to delete it.

Having your information removed

Email hello@rianapplied.com and ask. We will delete your record, including your account and its login records, and confirm that we have done it. You do not need to give a reason.

Last updated September 2026.